A regional quick service restaurant (QSR) group operates 100 locations across the Midwest and the Southeast United States. Known for its commitment to high-quality food and excellent customer service, the group places a strong emphasis on food safety and quality standards. With a diverse range of vendors supplying various ingredients and products, maintaining strict compliance with food safety regulations is paramount.
Business Vertical:
Quick Service Restaurants
Region:
Midwest and Southeast United States
Size of the Firm:
100 locations, 5000 employees
Challenge
The QSR group faced several significant challenges in managing vendor compliance as it was crucial to ensure that all vendors adhered to the group's stringent food safety and quality standards; the group relied on manual processes to track vendor certifications and documentation, leading to inefficiencies and errors; there was no centralized system for managing vendor compliance information, making it difficult to access and update; and keeping track of and updating vendor compliance status was time-consuming and prone to oversight.
Solutions Proposed
To address these challenges, the QSR adopted TED, a leading compliance operations platform, to streamline vendor compliance management and enhance oversight. The implementation included:
Centralized Platform:
Establishing a single, centralized platform for managing all vendor compliance information.
Automated Tracking:
Automating the tracking of vendor certifications and documentation, with reminders for renewals and updates.
Real-Time Dashboards:
Utilizing real-time dashboards to monitor the compliance status of all vendors continuously.
Easy Access for Audits:
Ensuring easy access to vendor compliance documentation, simplifying the process for audits and inspections.
IMPACTS
The adoption of TED brought significant improvements to the client’s vendor compliance management:
Improved Compliance Rate:
The vendor compliance rate increased by 30%, ensuring higher adherence to food safety and quality standards.
Reduced Management Time:
The time spent on managing vendor compliance was reduced by 50%, allowing staff to focus on other critical tasks.
Enhanced Visibility:
Improved visibility into vendor compliance status enabled quick identification and resolution of non-compliance issues.
Simplified Audits:
The audit and inspection processes were streamlined, with easy access to comprehensive vendor documentation.
Outcomes
30% Increased vendor compliance rate.
50% Reduced time dedicated to vendor compliance management.
60% Decrease in the number of non-compliant vendors identified and addressed.
40% Reduction in the average time required for preparing for audits and inspections.
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