Challenge

The primary challenge involved tracking multiple software development and integration projects managed by multiple development vendors. The organization faced difficulties in fostering collaboration, understanding the full project landscape, and efficiently scheduling meetings. Additionally, there was a significant issue with unwise spending, particularly in choosing incorrect server types and configurations, or scheduling them inappropriately, leading to inefficiency in resource allocation. Identifying effective vendors also presented a challenge, necessitating a solution that could streamline these processes and improve efficiency while saving expenses.

Problems

• Fragmented data:

  Patient data often resides in various isolated systems across different healthcare providers, making it difficult to obtain a complete view of a patient's health history.

• Compliance with Regulations:

  Healthcare data is subject to various privacy regulations like HIPAA, requiring the client to implement strict data security protocols and access controls. There was a constant threat of missing out on compliance.

• Scalability Limitations Due to Legacy Systems:

  Legacy systems that the client was using were not able to handle increasing data volumes and user demands effectively.

• Disjoint Systems:

  Many technology vendors in this area work on legacy tools. Integrating new technologies with older, outdated systems can be complex and expensive. Collecting data from all these tools in multiple formats was the problem that the client faced.

Solutions Proposed

TED’s comprehensive dashboarding feature helped the client manage and track all development projects, enhancing collaboration and project visibility. It featured standard templates for addressing industry-specific problems, and custom metrics for vendor comparison to ensure the best choices for the organization's needs.

While the ACM feature helped them navigate the complex compliance landscape with ease, reporting issues originating from legacy and disjoint systems were solved by TED’s connectors.