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Automating the TEM activities of a Hospitality and Travel Tech Company


Qentelli joined hands with an India-based travel technology company to transform the way their employees and operational staff approach Travel and Expense Management process.

Business Vertical:

SaaS provider

Main Challenge:

TEM Management




Size of the firm:

15-year-old travel technology company
with 12000+ customers operating in 
India, USA, UK, and Europe



The client was burdened with an outdated manual Travel & Expense Management system that gives minimum to no control on internal travel spend and limited spend visibility for both approvers and the finance team. The entire process was characterized by an offline on-paper travel request approval process, manual cash advance process without any linkage to travel request, cumbersome calculations. Reimbursements of travel allowances/per diem were often delayed. The teams used to face issues with exchange rate calculations, and long reimbursement cycles due to lack of T&E automation. Finally, the SaaS enterprise decided to have a real-time tracking reports of T&E spend out of one dashboard.


Solutions Proposed

As manual expense management was not helping the organization meet its growth and innovation aspirations,the leadership team of the client company approached Qentelli seeking SAP Concur, an automated TEM solution implementation. After a detailed assessment of the current system and process, we have identified the areas that can be integrated into the automation solution right away and the areas which need to be streamlined before automating them. 

The SAP Concur implementation is estimated to be a 2-module project, each with an 8-week engagement including 2 weeks of post-live Hypercare.


What Qentelli Did

The client wanted to have a 360° view of the T&E expenses and enable their employees to submit expenses from anywhere and get swift approvals and automated reimbursements. Being a tech-led company, the client wanted to go completely paperless for their Travel and Expense Management. Some of the key aspects of the SAP Concur implementation in this project are:

  • Overall Project management
  • Process and Policy validation
  • SAP Concur requirement gathering
  • Design and Build Configuration
  • Coordination of the credit card feed implementation
  • Setting up Adoption and Change Management
  • Testing: Configuration Validation and UAT support
  • 2 weeks of post go-live Hypercare


Tech Stack

  • sap-concur-expense
  • api-webservices


  • 47%

    Faster reimbursement

  • 97%

    Paperless claims

  • 85%

    Automated process

  • 100%

    Policy adherence

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Automating the TEM activities of a Hospitality and Travel Tech Company
Automating the TEM activities of a Hospitality and Travel Tech Company